The Insights tab gives admins, coordinators, and team managers visibility into how office space is being used across the organisation.
You can filter Insights by:
Date range
Building
Floor
Team
Individual users
Access levels
Global admins & coordinators: Company-wide visibility
Team managers: Visibility limited to their own teams
Feedback can be submitted from any page within the Insights sections to share suggestions directly with the Kadence product team.
📊 Insights
Insights adapt based on the level you’re viewing—Company, Building, or Floor—but follow the same core structure.
Space Details Overview
Available at all levels, this section shows:
Total bookings (desk + onsite)
Check-in percentage
No-shows (bookings never checked into or cancelled after start, including auto-release)
Most popular day of the week
Trend indicators comparing the selected period to the previous one
Additional context is shown depending on level:
Company: countries, buildings, floors, employees, desks
Building: capacity, desks, parking, rooms, room bookings
Floor: neighbourhoods, desks, rooms, guest bookings
Occupancy Metrics
Insights calculate how effectively space is being used.
Booked %
(Booked capacity ÷ total bookable capacity) × 100
Excludes bookings cancelled before start
Checked-in %
(Checked-in duration ÷ booked capacity) × 100
Booked % may exceed 100% if onsite capacity isn’t set or bookings are cancelled after starting and replaced.
Occupancy is available at:
Building level
Floor level
Room level
All occupancy sections support CSV downloads.
No-Shows & Time Waste
This section highlights unused bookings across teams and individuals.
Includes desk and onsite bookings only
Excludes rooms
Time waste represents the full duration of a booking that was not used, even if auto-released early.
CSV downloadable per view.
Team & Individual Usage
Compare office usage across teams and individuals, including:
Number of bookings
Check-in percentage
Average weekly attendance (hours)
The “Everyone” row is always included for benchmarking.
Trends & Heatmaps
Team office use trends: Compare booking or check-in percentages over time (1–6 teams at once)
Average space occupancy: Heatmaps showing desk and room usage based on bookings or check-ins
⭐ Insights Plus
Insights Plus is a paid add-on that provides deeper, more tailored workplace analytics to support strategic decision-making.
If you don’t see Insights Plus in your navigation, speak to your Global Admin, CSM, or contact [email protected] for pricing and access.
What is Insights Plus?
Insights Plus delivers workplace intelligence tailored to your organisation, combining custom dashboards with expert analysis.
Key benefits include:
Custom dashboards aligned to your workplace strategy
Centralised analytics in one place (no spreadsheets)
Expert insights from Kadence’s data science team
Clear ROI visibility, helping identify underutilised space and cost-saving opportunities
Accessing Insights Plus Dashboards
🛠️ Prerequisites
Must be a Team Manager, Coordinator, Building Admin, or Global Admin
A custom dashboard must be created via your CSM or [email protected]
To access:
Go to Insights from the left-hand menu
Click Insights Plus at the top of the page
Select your custom dashboard
From here you can:
Filter by date
Export CSV/XLSX data
Download PNG images of charts
Edit the dashboard title and description
❓ FAQs
Can I create or add my own dashboards?
Can I create or add my own dashboards?
No. Dashboards are created and added by your CSM or the Kadence data team.
Can I edit my dashboard?
Can I edit my dashboard?
You can edit the title and description. For data or layout changes, contact your CSM or [email protected].
Who can view Insights Plus dashboards?
Who can view Insights Plus dashboards?
Any user with access to Insights: Global admins, building admins, coordinators, and team managers.
💬 Need help?
For support, reach out to:
📩 [email protected]
For Insights Plus, reach out to:
For more helpful articles see:
📚 Kadence Help Center