🛠️ Prerequisites
To set up directory sync, you must:
Be a Global Admin in Kadence
Have admin access to your directory provider (or work with your IT admin)
⚠️ Important Pre-Setup Actions
To ensure a smooth rollout and prevent users from accessing Kadence before you're ready, we strongly recommend the following:
🛑 Block Welcome Emails
Prevent the "Welcome to Kadence" email from going out automatically that asks users to set up their password:
Block or filter emails from:
[email protected]Filter by subject line:
Welcome to Kadence
❗ Do not block all emails from this address. Other critical notifications (like check-in reminders) are sent from the same domain.
🔐 Using Single Sign-On (SSO)?
If your company uses Single Sign-On, we also recommend to block the password reset email to avoid users bypassing SSO authentication:
Block or filter from:
[email protected]Filter by subject line:
Reset your password
❗ Do not block all emails from this address. Other critical notifications (like check-in reminders) are sent from the same domain.
🔄 Connect Your Directory to Kadence
Once you're ready, follow the steps below to complete your directory sync setup:
Log in to Kadence
Navigate to Settings → Integrations
Scroll to Directory Sync
Click Add Directory Sync, then click Continue
Select your directory provider from the list (e.g. Okta, Azure, Google)
Click Get Started and follow the provider-specific instructions
📌 Each provider has unique steps—follow the on-screen wizard carefully.
⏳ User sync timing: It may take up to 24 hours for users to appear in Kadence depending on:
The provider you're syncing from
The number of users/groups being imported
🚀 After Syncing: What to Do Next
Once your users have been successfully synced into Kadence:
✅ Review Synced Teams
Groups from your directory will automatically become teams in Kadence
Edit these teams to assign:
Team Managers (Team Managers must be members of the team they need to manage)
Team Days
Neighborhoods
➕ Create Additional Teams (Optional)
You can create non-synced teams directly in Kadence following this guide
This gives local admins flexibility to manage access to specific neighborhoods outside the directory structure
📣 Communicate with Users
Once you’re ready to go live:
Let employees know they can now access Kadence
Consider linking them to training materials or onboarding guides found in our implementation checklist
💬 Need Help?
For floorplan requests or questions, contact:
📩 [email protected]
For support with anything else, reach out to:
📩 [email protected]
For more helpful articles see:
📚 Kadence Help Center